Your complete satisfaction is our priority. For any questions regarding customer care, email us.
Shipping
Unless otherwised specified in an item description, all of the jewelry in my Etsy store is ready-made and can be shipped within 24 hours of your order. Orders placed before 6pm PST M-Th and Sunday will be shipped by USPS First Class Mail the next business day. Orders placed on Friday and Saturday will be shipped on Monday.
Shipping rates are as follows (all orders will be shipped via USPS First Class Mail):
| • United States: | $2.75 ($1.00 if shipped with another item) |
| • Canada: | $4.00 ($1.00 if shipped with another item) |
| • Everywhere Else: | $6.75 ($1.00 if shipped with another item) |
Returns/Exchanges
There is a 20% restocking fee for all returns. Returns are accepted for refund (less shipping fees), provided the request is received within 15 business days and the item is in the same condition as when it was sent, including all tags and/or labels. If an item is received defective, please email or call us upon receipt of item as soon as it is received.
Exchanges can be made within 30 business days, provided item is in the same condition as when it was sent, including all tags and/or labels. There is no restocking fee for exchanges, however, additional shipping charges will apply.
To ensure smooth handling of your return request, you must contact us via email at returns@hollywest.com to receive a Return Authorization Number and mailing instructions.
Repairs
If jewelry purchased from Holly West Jewelry Design is in need of repairs within six (6) months of purchase due to normal wear and tear, please contact us via email at repairs@hollywest.com to obtain a Repair Authorization Number and mailing instructions. Charges may apply. You will be notified at the time the jewelry is assessed and prior to the beginning of repair.
By using this website, you agree to the above conditions.